15-Day Return Policy
We understand that sometimes an item may not meet your expectations. If you are not completely satisfied with your purchase, you can return it to us within 15 days from the date of delivery.
Refund Process
Upon receiving the returned item, we will inspect it to ensure it meets our return conditions. Once approved, you can expect a refund within 3 to 7 business days. The refund will be issued to the original payment method used for your purchase.
Return Conditions
For a return to be eligible, the following conditions must be met:
-
The item must be in its original, unused condition with all original tags and packaging.
-
Hair accessories must not have any signs of wear, damage, or alteration.
Return Shipping
Customers are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item.
Return Process
To initiate a return, please follow these steps:
-
Contact our customer support team at [yourlululala@gmail.com] with your order number, the item(s) you wish to return, and the reason for the return.
-
We will provide you with return instructions and the return address.
-
Package the item securely, include a copy of your packing slip or order confirmation email, and send it to the provided address.
-
Once we receive the returned item and verify its condition, we will process your refund.
Exchanges
At this time, we do not offer exchanges. If you would like a different item, color, or size, please follow the return process and place a new order for the desired product.
Contact Us
If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at [yourlululala@gmail.com].